OneDrive for Business
Date Correction:
Technology Services will be performing scheduled network maintenance on June 19, 8:00pm ADT. The outage is expected to last approximately 60 minutes . During this time, access to campus resources will be unavailable.
Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.
Technology Services will be performing scheduled network maintenance on May 02, 6:00pm ADT. The outage is expected to last approximately 2h minutes. During this time, access to campus resources may become unavailable.
Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.
User impact: Users may be unable to access the OneDrive for Business sync client from the desktop version.
Current status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 30 minutes.
Current status: We're reviewing system logs to isolate the origin of this issue and working with affected users to collect some additional Web Access Management (WAM) logs to further our understanding of the impacting scenario.
Scope of impact: Some users are unable to access the OneDrive for Business sync client from the desktop version.
Next update by: Friday, March 31, 2023, at 10:30 PM UTC
More info: Users can still access their OneDrive account using the web application, but may be unable to sync changes to or from their local OneDrive desktop client.
Current status: We’re reaching affected users to collect the necessary Web Access Management (WAM) logs to further our investigation into the underlying cause of this issue and determine our next troubleshooting steps.
Scope of impact: Some users are unable to access the OneDrive for Business sync client from the desktop version.
Next update by: Monday, April 3, 2023, at 7:00 PM UTC
More info: Users can still access their OneDrive account using the web application but may be unable to sync changes to-or-from their local OneDrive desktop client.
Current status: We've identified and subsequently disabled a client-side configuration setting that we expect was linked to this issue. We're monitoring the telemetry signals for the change to determine the efficacy of this mitigation path. In parallel, we're continuing our investigation into the underlying cause of this issue and determining any additional actions that may be required.
Scope of impact: Some users are unable to access the OneDrive for Business sync client from the desktop version.
Next update by: Monday, April 3, 2023, at 7:00 PM UTC
User impact: Users couldn’t sync local content through the OneDrive for Business desktop sync client.
More info: Users could still access their OneDrive account using the web application but may have been unable to sync changes to-or-from their local OneDrive desktop client. Users reporting receiving a 1001 error code.
Final status: After extended monitoring, we've confirmed that the client-side configuration setting that was previously disabled has successfully fixed the issue.
Scope of impact: Some users were unable to sync local content through the OneDrive for Business desktop sync client.
Start time: Sunday, March 19, 2023, at 12:00 PM UTC
End time: Sunday, April 2, 2023, at 12:00 AM UTC
Preliminary root cause: An authorization problem prevented users from syncing content through the OneDrive for Business desktop client.
Next steps: - We're continuing to investigate the underlying cause of the issue to determine whether additional action is required. - We're also continuing to monitor telemetry to ensure that the issue does not recur.
We’ll publish a post-incident report within five business days.
More info: Users can still access their OneDrive account using the web application but may be unable to sync changes to-or-from their local OneDrive desktop client.
Current status: Initial review indicates that disabling the client-side configuration change we identified has not had a positive affect on the end-user impact. As such, we're reviewing diagnostic data recently collected from affected users alongside service telemetry to identify the source of this issue and our next mitigation steps.
Scope of impact: Some users are unable to sync local content through the OneDrive for Business desktop sync client.
Next update by: Tuesday, April 4, 2023, at 12:00 AM UTC
More info: Users can still access their OneDrive account using the web application but may be unable to sync changes to-or-from their local OneDrive desktop client.
Current status: We're continuing our work to review diagnostic data and error logs recently collected from affected users. Due to the complexity of this issue the investigation is taking some additional time to complete. We’re correlating several sources of service telemetry to better identify the source of this issue, along with our next mitigation steps. We’ll provide an estimated time to resolve as soon as one becomes available.
Scope of impact: Some users are unable to sync local content through the OneDrive for Business desktop sync client.
Next update by: Tuesday, April 4, 2023, at 11:00 PM UTC
Current Status: We've determined that a portion of OneDrive for Business infrastructure that facilitates content access entered into an unhealthy state, resulting in impact. We've rerouted traffic to an alternative infrastructure and are in the process of monitoring the environment to confirm resolution.
Scope of impact: Any user may be affected by this event, and users may experience intermittent delays or navigation errors when accessing OneDrive for Business content.
Start time: Friday, February 17, 2023, at 4:40 PM UTC
Root cause: A portion of OneDrive for Business infrastructure that facilitates content access entered into an unhealthy state, resulting in impact.
Next update by: Friday, February 17, 2023, at 8:00 PM UTC
User impact: Users were experiencing intermittent delays or navigation errors when accessing OneDrive for Business content.
Final status: We've confirmed through service health monitoring that redirecting traffic to alternate infrastructure has resolved the issue.
Scope of impact: Any user may have been experiencing intermittent delays or navigation errors when accessing OneDrive for Business content.
Start time: Friday, February 17, 2023, at 4:40 PM UTC
End time: Friday, February 17, 2023, at 7:59 PM UTC
Root cause: A portion of OneDrive for Business infrastructure that facilitated content access entered into an unhealthy state, resulting in impact.
Next steps: - We're further reviewing health telemetry and logs from the portion of affected infrastructure to better understand what caused it to enter and unhealthy state and find solutions for preventing similar impact like this from happening in the future.
This is the final update for the event.
Scope of impact: Any user may be affected by this event, and users may experience intermittent delays or navigation errors when accessing OneDrive for Business content.
Start time: Friday, February 17, 2023, at 4:40 PM UTC
Root cause: A portion of OneDrive for Business infrastructure that facilitates content access entered into an unhealthy state, resulting in impact.
Next update by: Friday, February 17, 2023, at 10:00 PM UTC
User impact: Users see an error when viewing SharePoint Online site document libraries and folders in OneDrive for Business.
Current status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 30 minutes.
More info: Affected users see the following error: "Something went wrong. n.getresponse is not a function."
Users can view the content directly in SharePoint Online to bypass the OneDrive for Business issue, Current status: We're analyzing error details provided by your organization to determine the source of the issue. Scope of impact: Your organization is affected by this event, and it impacts any users who are attempting to view SharePoint Online site document libraries and folders in OneDrive for Business. Next update by: Friday, February 17, 2023, at 1:30 AM UTC
More info: Affected users see the following error: "Something went wrong. n.getresponse is not a function."
Users can view the content directly in SharePoint Online to bypass the OneDrive for Business issue, Current status: After further analysis of reports regarding the issue, we've identified that only some users may be impacted, so we've updated the title and scope accordingly. We're reviewing recent code changes to determine if any updates could be causing the impact. We're also analyzing Problem Steps Recorder (PSR) logs and network trace logs provided by some affected users to identify the source of the problem. Scope of impact: This event may impact some users who attempt to view SharePoint Online site document libraries and folders in OneDrive for Business. Next update by: Friday, February 17, 2023, at 7:30 PM UTC
More info: Affected users see the following error: "Something went wrong. n.getresponse is not a function."
Users can view the content directly in SharePoint Online to bypass the OneDrive for Business issue. Current status: We've determined that a recent update to OneDrive for Business user interface components contained a code conflict, resulting in impact. We've reverted the update and received confirmation from some affected users that this has resolved impact, and we're continuing to reach out for additional feedback from other users to verify impact is completely remediated. Scope of impact: This event may impact some users who attempt to view SharePoint Online site document libraries and folders in OneDrive for Business. Start time: Monday, January 30, 2023, at 12:00 AM UTC Root cause: A recent update to OneDrive for Business user interface components contained a code conflict, resulting in impact. Next update by: Tuesday, February 21, 2023, at 8:30 PM UTC
User Impact: Affected users are unable to access OneDrive features and content.
Current Status: We're investigating reports of users being unable to access OneDrive. We'll provide an update within 30 minutes.
Next update by: Thursday, January 12, 2023, at 12:40 AM UTC
User Impact: Affected users are unable to access OneDrive features and content.
Final Status: We've determined that our service is working as expected and a service incident didn’t occur. This communication will expire in 24 hours.
This is the final update for the event.
User Impact: Users may be unable to access the OneDrive for Business service.
Current status: We're reviewing service monitoring telemetry to isolate the root cause and develop a remediation plan.
Scope of impact: Impact is specific to some users who are served through the affected infrastructure.
Next update by: Monday, January 2, 2022, at 10:30 AM UTC
User Impact: Users may intermittently experience various problems with the OneDrive for Business Sync Client.
More info: Users that have updated to Windows Security update KB5018410 may intermittently experience the following OneDrive for Business Sync Client issues:
-Unable to sign out of OneDrive for Business Sync Client
-Unable to stop syncing a team site via OneDrive for Business Sync Client
-Unable to uninstall OneDrive for Business Sync Client
-OneDrive for Business Sync Client crashes
We recommend that users still update to this latest Windows Security update KB5018410. More details on this update can be found here:
https://support.microsoft.com/en-gb/topic/october-11-2022-kb5018410-os-builds-19042-2130-19043-2130-and-19044-2130-6390f057-28ca-43d3-92ce-f4b79a8378fd Current status: After receiving reports from users on various issues affecting the OneDrive for Business Sync Client, we identified that a recent Windows Security update, KB5018410, contained a code issue that resulted in impact. We’re developing a code fix to address this problem which will then proceed to a testing a validation phase prior to deployment. Scope of impact: Impact may occur intermittently for OneDrive for Business Sync Client users that have updated to Windows Security update KB5018410. Start time: Tuesday, October 11, 2022, at 12:00 AM UTC Root cause: A recent Windows Security update, KB5018410, contained a code issue that resulted in intermittent OneDrive for Business Sync Client issues. Next update by: Monday, October 24, 2022, at 11:30 PM UTC
Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.
Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.
User Impact: Users are unable to automatically sync their OneDrive for Business content.
Current status: We're reviewing service monitoring telemetry to determine the root cause of the issue, and formulate a plan for remediation.
Scope of impact: Some users attempting to automatically sync their OneDrive for Business content are impacted.
Next update by: Tuesday, May 17, 2022, at 5:00 PM UTC
Current status: We're continuing to investigate the delays by reviewing service-side logs and telemetry to both identify the source of the problem and how to promptly remediate this issue.
Scope of impact: Some users attempting to automatically sync their OneDrive for Business content are intermittently impacted.
Next update by: Tuesday, May 17, 2022, at 7:00 PM UTC
Current status: Our review of service telemetry and logging indicates that requests from the OneDrive for Business service to a downstream service which facilitates file sync in the cloud have spiked, resulting in a resource management component suppressing some requests and causing the impact. We're reviewing options to potentially raise the limit of accepted requests to help alleviate impact while, in parallel, we're investigating the source of requests spikes to address the root issue and fully remediate impact.
Scope of impact: Some users attempting to automatically sync their OneDrive for Business content are intermittently impacted.
Next update by: Tuesday, May 17, 2022, at 10:00 PM UTC
Current status: We've increased the availability for OneDrive for Business traffic requests to the dependent sync service to help alleviate impact. We're restarting sync service infrastructure on which this change was made, and anticipate it may take up to ten hours for the restarts to complete. Users may begin to see relief in the next few hours. In parallel, we're continuing to review Fiddler trace and Unified Logging Service (ULS) logging to identify the source of increasing One Drive for Business request traffic and determine methods to fully remediate impact.
Scope of impact: Some users attempting to automatically sync their OneDrive for Business content are intermittently impacted.
Next update by: Wednesday, May 18, 2022, at 12:00 AM UTC
Current status: Restarts have completed to around 40 percent of the sync service infrastructure where the OneDrive for Business traffic intake availability change was made. We're observing lowered failure rates on our telemetry indicating that the issue should be seen even less frequently by users. We're continuing to review the aforementioned logs and data to help us define a root cause and long-term fix to the impact.
Scope of impact: Some users attempting to automatically sync their OneDrive for Business content are intermittently impacted.
Next update by: Wednesday, May 18, 2022, at 7:00 PM UTC
Current status: Our review of the ULS and network traces indicates that a recent feature update intended to improve sync responsiveness potentially contained an error which we believe to be causing an unexpected increase in requests, resulting in impact. We're working to rebalance these requests to more quickly remediate impact and are monitoring as the failure rate decreases while in parallel expanding our investigation to include the feature update to confirm this as the underlying cause.
Scope of impact: Some users attempting to automatically sync their OneDrive for Business content are intermittently impacted.
Next update by: Wednesday, May 18, 2022, at 10:00 PM UTC
Current status: We're continuing to monitor the environments as the rebalancing actions progress and are seeing a corresponding reduction in failures while continuing our review of the feature update that is suspected to have caused impact.
Scope of impact: Some users attempting to automatically sync their OneDrive for Business content are intermittently impacted.
Next update by: Thursday, May 19, 2022, at 1:00 AM UTC
Current status: We're continuing to monitor the environments as the rebalancing actions progress and are seeing a corresponding reduction in failures while continuing our review of the feature update that is suspected to have caused impact.
Scope of impact: Some users attempting to automatically sync their OneDrive for Business content are intermittently impacted.
Next update by: Thursday, May 19, 2022, at 1:00 AM UTC
Current status: Our efforts to rebalance the sync service infrastructure are progressing as expected, and our telemetry indicates that failures are continuing to reduce as traffic normalizes. We're continuing a phased rebalancing to avoid overloading the affected infrastructure as the fix progresses. In parallel, we're continuing our review of the potentially affected feature update to more precisely identify the root cause of the increase in requests and formulate a long-term strategy for remediation.
Scope of impact: Some users attempting to automatically sync their OneDrive for Business content are intermittently impacted.
Root cause: A recent feature update intended to improve sync responsiveness potentially contained an error which we believe to be causing an unexpected increase in requests, resulting in impact.
Next update by: Thursday, May 19, 2022, at 2:30 AM UTC
Current status: The first portion of our rebalancing effort is continuing as expected and should complete by our next update to further resolve or reduce the frequency of this issue for some users. The second rebalancing effort will begin on Thursday, May 19, 2022. We'll provide an estimated timeline for the remaining rebalancing process once available.
Scope of impact: Some users attempting to automatically sync their OneDrive for Business content are intermittently impacted.
Root cause: A recent feature update intended to improve sync responsiveness potentially contained an error which we believe to be causing an unexpected increase in requests, resulting in impact.
Next update by: Thursday, May 19, 2022, at 5:30 PM UTC
Current status: The first portion of our rebalancing effort completed and has reduced the frequency of this issue for some users. We're initiating the second phase of our rebalancing efforts that we expect will further improve performance. In parallel, we're looking into the recent feature update to identify the specific point of failure that has resulted in impact, allowing us to create a strategy to completely resolve the issue.
Scope of impact: Any user attempting to automatically sync their OneDrive for Business content could be intermittently impacted.
Root cause: A recent feature update intended to improve sync responsiveness potentially contained an error which we believe to be causing an unexpected increase in requests, resulting in impact.
Next update by: Thursday, May 19, 2022, at 9:00 PM UTC
Current status: We're continuing our efforts to rebalance sync traffic, which telemetry confirms has been successful in reducing the frequency of this issue. Additionally, we're developing optimizations that can be applied to the service which we expect to further mitigate the impact.
Scope of impact: Any user attempting to automatically sync their OneDrive for Business content could be intermittently impacted.
Start time: Monday, May 16, 2022, at 12:00 AM UTC
Preliminary root cause: A recent feature update intended to improve sync responsiveness resulted in an increased amount of requests being processed at a suboptimal rate, resulting in impact.
Next update by: Friday, May 20, 2022, at 12:00 AM UTC
Current status: We're finalizing a suite of optimizations to ensure that service performance during peak traffic periods in the primarily affected environment remains stable. We expect these changes to begin deployment within the next two hours. Furthermore, we've nearly completed work to rebalance sync traffic within the affected region and will actively monitor service health to identify any additional required changes.
Scope of impact: Any user attempting to automatically sync their OneDrive for Business content could be intermittently impacted.
Start time: Monday, May 16, 2022, at 12:00 AM UTC
Root cause: A recent feature update intended to improve sync responsiveness resulted in an increased amount of requests being processed at a suboptimal rate, resulting in impact.
Next update by: Friday, May 20, 2022, at 1:30 AM UTC
Current status: We’ve initiated deployment of our optimization changes and we expect to see incremental performance improvement over the next several hours. Concurrently, our work to rebalance sync traffic is underway within the affected region and we're closely monitoring the service to ensure the environment remains stable.
Scope of impact: Any user attempting to automatically sync their OneDrive for Business content could be intermittently impacted.
Start time: Monday, May 16, 2022, at 12:00 AM UTC
Preliminary root cause: A recent feature update intended to improve sync responsiveness resulted in an increased amount of requests being processed at a suboptimal rate, resulting in impact.
Next update by: Friday, May 20, 2022, at 6:30 AM UTC
Current status: Our optimization changes are continuing to be deployed. While we expect gradual performance improvement as a result, we've completed our work to rebalance sync traffic to maintain consistent service functionality. We'll closely monitor the service over the next several hours to identify any additional required changes.
Scope of impact: Any user attempting to automatically sync their OneDrive for Business content could be intermittently impacted.
Start time: Monday, May 16, 2022, at 12:00 AM UTC
Preliminary root cause: A recent feature update intended to improve sync responsiveness resulted in an increased amount of requests being processed at a suboptimal rate, resulting in impact.
Next update by: Friday, May 20, 2022, at 6:30 PM UTC
User Impact: Users were intermittently unable to automatically sync their OneDrive for Business content to their local computer.
More info: While we were focused on remediation, users reported that pausing and resuming the sync client successfully forced a sync.
Final status: The optimization changes completed their deployment and through extended service monitoring, we've confirmed that the impact to users is now resolved and no additional actions are required.
Scope of impact: Any user attempting to automatically sync their OneDrive for Business content could have been intermittently impacted.
Start time: Monday, May 16, 2022, at 5:45 AM UTC
End time: Friday, May 20, 2022, at 12:00 PM UTC
Preliminary root cause: A recent feature update intended to improve sync responsiveness resulted in an increased amount of requests being processed at a suboptimal rate, resulting in impact.
Next steps: - We'll continue to monitor telemetry to ensure the service remains stable.
We'll publish a post-incident report within five business days.
User Impact: External users are unable to access shared OneDrive for Business content.
Current status: We're analyzing service monitoring telemetry to determine the root cause and develop a mitigation plan.
Scope of impact: Impact is specific to External users who are served through the affected infrastructure.
Next update by: Tuesday, April 26, 2022, at 1:30 PM UTC
Scope of impact: Impact is specific to external users who are served through the affected infrastructure.
Next update by: Tuesday, April 26, 2022, at 3:30 PM UTC
Scope of impact: Impact was specific to external users who were served through the affected infrastructure.
Start time: Friday, April 22, 2022, at 5:02 AM UTC
End time: Tuesday, April 26, 2022, at 2:36 PM UTC
Root cause: A recent standard service update unexpectedly introduced a code regression which may have prevented external users from accessing shared OneDrive for Business content.
Next steps: - We're reviewing our standard service update procedures to avoid similar impact in the future.
This is the final update for the event.