Slate Enrollment Service

Scheduled Maintenance: Network

June 19, 8:00pm ADT
Network Access and WiFi Acadia Website Printing Services Student Services Campus Administrative Services Teaching and Learning Services Library Services Browser Services Colleague Administrative System Catalog & Accounts ACORN Slate Enrollment Service Inter Library Loan Services Lime Survey StarRez Residence Services myAcadia Online Self Service WiFi VPN Off Campus Access Co-Op Education Portal (Orbis) Informer Reporting Turnitin WiFi Residence Buildings Timetable & Exam Scheduling Services Web Systems Wifi Administrative/Academic Buildings HUB Service Portal Live Chat & Remote Support Eduroam Meal Plan Services Email Services Door Access & Lock Services Network Access Box Office Ticketing & Registration (AudienceView) Event Management Services (Legend) Cybersecurity Awareness Training Acadia Emergency Alert Services
 
Jun-19, 8:00pm ADT

Date Correction:
Technology Services will be performing scheduled network maintenance on June 19, 8:00pm ADT. The outage is expected to last approximately 60 minutes . During this time, access to campus resources will be unavailable.   


 
Jun-19, 11:55pm ADT

Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.

Scheduled Maintenance: Network

May 02, 6:00pm ADT
Network Access and WiFi Acadia Website Printing Services Student Services Campus Administrative Services Library Services Browser Services Colleague Administrative System Catalog & Accounts Slate Enrollment Service Inter Library Loan Services StarRez Residence Services myAcadia Online Self Service WiFi VPN Off Campus Access Co-Op Education Portal (Orbis) Informer Reporting WiFi Residence Buildings Timetable & Exam Scheduling Services Web Systems Wifi Administrative/Academic Buildings HUB Service Portal Live Chat & Remote Support Eduroam Meal Plan Services Email Services Door Access & Lock Services Network Access Box Office Ticketing & Registration (AudienceView) Event Management Services (Legend) Cybersecurity Awareness Training Acadia Emergency Alert Services
 
May-2, 6:00pm ADT

Technology Services will be performing scheduled network maintenance on May 02, 6:00pm ADT. The outage is expected to last approximately 2h minutes. During this time, access to campus resources may become unavailable.   


 
May-2, 8:15pm ADT

Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.

Scheduled Maintenance: Network

April 25, 6:00pm ADT
Network Access and WiFi Acadia Website Printing Services Student Services Campus Administrative Services Teaching and Learning Services Library Services Browser Services Colleague Administrative System Catalog & Accounts ACORN Slate Enrollment Service Inter Library Loan Services Lime Survey StarRez Residence Services myAcadia Online Self Service WiFi VPN Off Campus Access Co-Op Education Portal (Orbis) Informer Reporting Turnitin WiFi Residence Buildings Timetable & Exam Scheduling Services Web Systems Wifi Administrative/Academic Buildings HUB Service Portal Live Chat & Remote Support Eduroam Meal Plan Services Email Services Door Access & Lock Services Network Access Box Office Ticketing & Registration (AudienceView) Event Management Services (Legend) Cybersecurity Awareness Training Acadia Emergency Alert Services
 
Apr-25, 6:00pm ADT

Technology Services will be performing scheduled network maintenance on April 25, 6:00pm ADT. The outage is expected to last approximately 4h minutes. During this time, access to campus resources will be unavailable.   


 
Apr-25, 9:43pm ADT

Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.

Database Cluster Maintenance

December 02, 11:00pm AST
Student Services Slate Enrollment Service
 
Dec-2, 11:00pm AST
We will be upgrading production database servers for ARES, EROS, OPUS, and LUNA overnight on Friday into Saturday and will be performing routine system maintenance during this time as well. There will be a brief service interruption as production databases failover to standby infrastructure and then again as they fail back following the upgrade. Due to the nature of the upgrade affecting a central resource on ARES, some specific types of actions on other database clusters may also be briefly affected during the failover.
 
Dec-4, 1:31pm AST

Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.

Service interruption to databases on ARES

November 18, 3:03pm AST
Student Services Slate Enrollment Service
 
Nov-18, 3:03pm AST
We are currently investigating this issue.
 
Nov-18, 3:21pm AST
Normal operations have been restored to databases on the ARES cluster. We continue to investigate the underlying cause of the earlier interruption and will provide an update in the near future.
 
Nov-18, 3:21pm AST
Earlier this afternoon, at approximately 1:30pm Eastern Time, the ARES database cluster lost connectivity to its disks as a result of an intermittent network interruption in the AWS infrastructure. This resulted in databases on this cluster being unavailable while network connectivity was restored. All databases are operating within normal ranges at this time, and we are continuing to monitor the ARES cluster. Due to the ARES cluster hosting a primary configuration database for Slate, this event may have also impacted some operations with databases on other clusters. These other clusters already contain replicas of the configuration data, and we will be accelerating our scheduled plan to utilize these replicas more fully to minimize any potential for future impact.

Increased latency for databases on LUNA cluster

September 27, 1:51pm ADT
Student Services Slate Enrollment Service
 
Sep-27, 1:51pm ADT
We are investigating increased latency for databases on the LUNA cluster, which appears to be the result of increased disk latency in AWS for this particular node.
 
Sep-27, 5:10pm ADT
Earlier today, elevated latency was observed for databases on the LUNA cluster. This appears to have been the result of a temporary hardware/network issue within the AWS infrastructure that resulted in increased latency for transaction log writes to the storage infrastructure. Performance levels have been within normal ranges for the past hour, and we will continue to monitor the storage volumes. Should increased latency be observed again, we will transition the cluster to new hardware with AWS.

Scheduled Maintenance

July 20, 6:00pm ADT
Network Access and WiFi Acadia Website Student Services Campus Administrative Services Teaching and Learning Services Library Services Colleague Administrative System Catalog & Accounts ACORN Slate Enrollment Service Inter Library Loan Services Lime Survey StarRez Residence Services myAcadia Online Self Service VPN Off Campus Access Co-Op Education Portal (Orbis) Informer Reporting Turnitin WiFi Residence Buildings Timetable & Exam Scheduling Services Web Systems Wifi Administrative/Academic Buildings HUB Service Portal Live Chat & Remote Support Eduroam Meal Plan Services Email Services Door Access & Lock Services Box Office Ticketing & Registration (AudienceView) Event Management Services (Legend) Cybersecurity Awareness Training Acadia Emergency Alert Services
 
Jul-20, 6:00pm ADT

Technology Services will be performing scheduled maintenance on the Acadia Website,Campus Administrative Services,Library Services,Network Access and WiFi,Student Services,Teaching and Learning Services on July 20, 6:00pm AST.  The outage is necessary to perform required maintenance and is expected to last approximately 120 minutes.

 
Jul-20, 8:55pm ADT

Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.

Service Performance

May 25, 11:21am ADT
Network Access and WiFi Acadia Website Printing Services Telephone Services Student Services Campus Administrative Services Teaching and Learning Services Library Services Colleague Administrative System Catalog & Accounts ACORN Slate Enrollment Service Inter Library Loan Services Lime Survey StarRez Residence Services myAcadia Online Self Service VPN Off Campus Access Co-Op Education Portal (Orbis) Informer Reporting Turnitin WiFi Residence Buildings Timetable & Exam Scheduling Services Web Systems Wifi Administrative/Academic Buildings HUB Service Portal Live Chat & Remote Support Meal Plan Services Door Access & Lock Services Box Office Ticketing & Registration (AudienceView) Event Management Services (Legend) Cybersecurity Awareness Training Acadia Emergency Alert Services
 
May-25, 11:21am ADT

On Wednesday, May 25 2022, users experienced a brief disruption to their Colleague connection. Reconnecting fixed the issues. 

 
May-25, 11:23am ADT

Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.

Informational Service Notice

April 18, 8:58am ADT
Network Access and WiFi Acadia Website Printing Services Telephone Services Student Services Campus Administrative Services Teaching and Learning Services Library Services Colleague Administrative System Catalog & Accounts ACORN Slate Enrollment Service Inter Library Loan Services Lime Survey StarRez Residence Services myAcadia Online Self Service VPN Off Campus Access Co-Op Education Portal (Orbis) Informer Reporting Turnitin WiFi Residence Buildings Timetable & Exam Scheduling Services Web Systems Wifi Administrative/Academic Buildings HUB Service Portal Live Chat & Remote Support Eduroam Meal Plan Services Email Services Door Access & Lock Services Box Office Ticketing & Registration (AudienceView) Event Management Services (Legend) Cybersecurity Awareness Training Acadia Emergency Alert Services
 
Apr-18, 8:58am ADT

Google Chrome has announced a high severity vulnerability, impacting Chrome web browsing for all major operating systems including Windows, Mac, Linux, and Android. An updated version of the web browsers have been released.

Please ensure that your system is running the most up-to-date version of the Google Chrome and Microsoft Edge web browsers.  For further information on updating Web Browsers see: hub.acadiau.ca



Connectivity to databases on LUNA cluster interrupted

April 12, 5:11pm ADT
Student Services Slate Enrollment Service
 
Apr-12, 5:11pm ADT
Our systems monitoring has detected that connectivity to databases on the LUNA cluster was just interrupted by a localized outage in the AWS network. We are preparing to failover to secondary infrastructure to restore connectivity for these databases.
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