Technology Services will be performing scheduled maintenance on the Colleague Administrative System and its associated services on May 16, 5:00am ADT.  The outage is necessary to perform required maintenance and is expected to last approximately 2h 30m .

Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.

Technology Services will be performing emergency maintenance on the Colleague Administrative System on May 12, 9:00am ADT.  The outage is necessary to perform maintenance and is expected to last approximately 5m .

Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.

Technology Services will be performing scheduled maintenance on the HUB Service Portal. The outage is expected to begin Thursday April 24, 2025 at 9:00am and will be unavailable for the remainder of the day. During this time, access to hub.acadiau.ca and live chat will be unavailable.  A email update will be sent when the HUB portal returns to normal operation.

-Service Desk 

Update:  The HUB Service Portal has been restored. If you continue to experience ticket submission issues, please insure that you clear your Internet browser's cache and cookies as this is a known issues with a newly migrated system.

Information on clearing a browser's cache and cookies, please see the following Knowledge Base Article:
https://hub.acadiau.ca/TDClient/39/Portal/KB/ArticleDet?ID=1171

We will continue to work on the restoration of the Live Chat feature and will update the campus when that service is restored.

For further assistance please contact the Service Desk.

Technology Services will be performing scheduled maintenance on the Colleague Administrative System and its associated services on March 14, 5:00am ADT.  The outage is necessary to perform required maintenance and is expected to last approximately 2h 30m .

Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.

The myAcadia Online Self Service is currently experiencing a service outage. Technology Services is aware of the issue and consultants are investigating the cause. 

Technology Services will continue to provide regular updates. 

Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.

Technology Services will be performing scheduled maintenance on the Colleague Self-Service on February 14, 8:00pm AST.  The outage is necessary to perform required maintenance and is expected to last approximately 1h .

Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.

The myAcadia Online Self Service is currently experiencing a service outage. Technology Services is aware of the issue and consultants are investigating the cause. 

Technology Services will continue to provide regular updates. 

Resolved.

Acadia University is currently experiencing a broad service outage. Technology Services is aware of the issue and consultants are investigating the cause. 

Technology Services will continue to provide regular updates. 

Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.

Technology Services will be performing scheduled maintenance on the Colleague Administrative System and its associated services on January 11, 12:00am AST.  The outage is necessary to perform required maintenance and is expected to last approximately 1 hour . This will replace the maintenance originally scheduled for January 11, 9:00am AST.

Installation is complete and systems are functional.

We are currently experiencing some synchronization issues between Colleague and Moodle.

Faculty

If you are a faculty member and are missing students in Moodle that you can see in Colleague, please send an email to ltid@acadiau.ca with the full course code (e.g. AITT 1013 WI01) and the student's name and/or ID number.

Students

If you are a student who is not seeing a course for which you are registered, you should first check with your professor to see if the course has been made visible. If it has, then please send an email to moodlehelp@acadiau.ca with your name, ID number, and full course code.

Technical Services and LTID are working to resolve the ongoing issue. We hope to have these issues resolved in the very near future.

Thank you for your patience and understanding.

This issue has been resolved.