Technology Services will be performing scheduled maintenance on the Colleague Administrative System and its associated services on September 20, 8:00am ADT.  The outage is necessary to perform required maintenance and is expected to last approximately 4h .

Technology Services will be performing scheduled maintenance on the Colleague Administrative System and its associated services on September 12, 5:00am ADT.  The outage is necessary to perform required maintenance and is expected to last approximately 2h 30m .

Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.

The Colleague Administrative System, myAcadia Online Self Service is currently experiencing a service degradation. Technology Services is aware of the issue and consultants are investigating the cause. 

Technology Services expects the applications to return to normal operation at 11:15 am.

Functionality of  myAcadia Online and Self Service has been restored.

Thank you for your patience,

Technology Services will be performing scheduled maintenance on the Colleague Administrative System and its associated services on June 12, 5:00am ADT.  The outage is necessary to perform required maintenance and is expected to last approximately 2.5 hours.

Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.

Technology Services will be performing scheduled maintenance on the Colleague Administrative System and its associated services on May 16, 5:00am ADT.  The outage is necessary to perform required maintenance and is expected to last approximately 2h 30m .

Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.

Technology Services will be performing emergency maintenance on the Colleague Administrative System on May 12, 9:00am ADT.  The outage is necessary to perform maintenance and is expected to last approximately 5m .

Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.

Technology Services will be performing scheduled maintenance on the HUB Service Portal. The outage is expected to begin Thursday April 24, 2025 at 9:00am and will be unavailable for the remainder of the day. During this time, access to hub.acadiau.ca and live chat will be unavailable.  A email update will be sent when the HUB portal returns to normal operation.

-Service Desk 

Update:  The HUB Service Portal has been restored. If you continue to experience ticket submission issues, please insure that you clear your Internet browser's cache and cookies as this is a known issues with a newly migrated system.

Information on clearing a browser's cache and cookies, please see the following Knowledge Base Article:
https://hub.acadiau.ca/TDClient/39/Portal/KB/ArticleDet?ID=1171

We will continue to work on the restoration of the Live Chat feature and will update the campus when that service is restored.

For further assistance please contact the Service Desk.

Technology Services will be performing scheduled maintenance on the Colleague Administrative System and its associated services on March 14, 5:00am ADT.  The outage is necessary to perform required maintenance and is expected to last approximately 2h 30m .

Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.

The myAcadia Online Self Service is currently experiencing a service outage. Technology Services is aware of the issue and consultants are investigating the cause. 

Technology Services will continue to provide regular updates. 

Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.

Technology Services will be performing scheduled maintenance on the Colleague Self-Service on February 14, 8:00pm AST.  The outage is necessary to perform required maintenance and is expected to last approximately 1h .

Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.