Users are unable to print from within Microsoft Bookings

Incident
October 15, 12:00pm ADT

Users are unable to print from within Microsoft Bookings

Status: Closed
Start: October 12, 3:03pm ADT
End: October 15, 12:00pm ADT
Duration: 2 days 20 hours 56 minutes
Affected Components:
Update

October 12, 3:03pm ADT

October 12, 3:03pm ADT

Title: Users receive an error when selecting print options within Microsoft Bookings
User Impact: Users receive an error when selecting print options within Microsoft Bookings.
More info: Users see the following error when attempting to print: "An error has occurred. There has been an error in the application. Please refresh your browser window to continue ".
Current status: We're investigating a potential issue and we'll provide an update within 30 minutes.

Update

October 12, 3:38pm ADT

October 12, 3:38pm ADT

More info: Users see the following error when attempting to print: "An error has occurred. There has been an error in the application. Please refresh your browser window to continue ".
Users can successfully print when using Bookings via the Internet Explorer web browser.
Current status: We're reviewing HTTP Archive format (HAR) trace files and Fiddler trace logs from affected users, so we can better determine the origin of the issue and develop a subsequent mitigation plan.
Scope of impact: Any user attempting to print from Microsoft Bookings is impacted.
Next update by: Tuesday, October 12, 2021, at 8:00 PM UTC

Update

October 12, 4:47pm ADT

October 12, 4:47pm ADT

More info: Users see the following error when attempting to print: "An error has occurred. There has been an error in the application. Please refresh your browser window to continue ".
Users can successfully print when using Bookings via the Internet Explorer web browser.
Current status: Our analysis of the Fiddler and HAR files revealed that a code regression, initially exposed by a recent calendaring update on October 7, 2021, is inhibiting some users from printing from within Microsoft Bookings. To mitigate, we've developed and deployed a fix which is currently propagating throughout the affected environment and may already be providing alleviation to some affected users. We'll provide additional information regarding the status of the fix and its projected time to completion via our next scheduled update.
Scope of impact: Any user attempting to print from Microsoft Bookings may experience impact.
Start time: Thursday, October 7, 2021, at 7:00 AM UTC
Root cause: A recent calendaring update exposed a code regression that is preventing users from printing within Microsoft Bookings.
Next update by: Wednesday, October 13, 2021, at 11:30 AM UTC

Update

October 13, 8:24am ADT

October 13, 8:24am ADT

More info: Users see the following error when attempting to print: "An error has occurred. There has been an error in the application. Please refresh your browser window to continue."
Users can successfully print when using Bookings via the Internet Explorer web browser.
Current status: We've confirmed that the fix is approximately 10 percent deployed across all affected infrastructures. We'll continue to monitor as it progresses and we estimate completion by Monday, October 18, 2021.
Scope of impact: Any user attempting to print from Microsoft Bookings may experience impact.
Start time: Thursday, October 7, 2021, at 7:00 AM UTC
Root cause: A recent calendaring update exposed a code regression that is preventing users from printing within Microsoft Bookings.
Next update by: Monday, October 18, 2021, at 11:30 AM UTC

Resolved

October 15, 12:00pm ADT

October 15, 12:00pm ADT

Title: Users were unable to print from within Microsoft Bookings
User Impact: Users were unable to print from within Microsoft Bookings.
More info: Users would have seen the following error when attempting to print: "An error has occurred. There has been an error in the application. Please refresh your browser window to continue."
Users could successfully print when using Bookings via the Internet Explorer web browser.
Final status: The fix has been successfully deployed across the affected environment. We've confirmed from our internal monitoring that the issue has been resolved.
Scope of impact: Any user attempting to print from Microsoft Bookings may have experienced impact.
Start time: Thursday, October 7, 2021, at 7:00 AM UTC
End time: Friday, October 15, 2021, at 3:00 PM UTC
Root cause: A recent calendaring update exposed a code regression that prevented users from printing within Microsoft Bookings.
Next steps: - We're reviewing our calendaring service update procedures to avoid similar impact in the future.
This is the final update for the event.

Resolved

October 15, 12:00pm ADT

October 15, 12:00pm ADT

Resolved