All systems normal
Informational message
Investigating
Monitoring
Identified
Performance issues
Service disruption
Scheduled maintenance

Current Status

Service disruption
Affected components: Browser Services

Calendar

History Grid

Incidents

Last Week

Unscheduled Outage

January 23, 11:22am AST
Browser Services
Jan-23, 11:22am AST
[In Progress]

The "Live Chat" feature found on the HUB service portal (hub.acadiau.ca) is currently experiencing a service outage. Technology Services is aware of the issue and consultants are investigating the issue with the vendor. 

To submit a ticket request, please visit us on the HUB service portal at hub.acadiau.ca, call us at 902.585.4357 (HELP), or Toll Free: 1.888.609.3330

-Service Desk


 

Week of 01/12/2025

Unscheduled Outage

January 13, 9:00am AST
Campus Administrative Services myAcadia Online Self Service
Jan-13, 9:00am AST

The myAcadia Online Self Service is currently experiencing a service outage. Technology Services is aware of the issue and consultants are investigating the cause. 

Technology Services will continue to provide regular updates. 

Jan-13, 9:20am AST

Resolved.

Unscheduled Outage

January 12, 10:56am AST
Network Access and WiFi Acadia Website Printing Services Telephone Services Student Services Campus Administrative Services Teaching and Learning Services Library Services Browser Services Colleague Administrative System Catalog & Accounts Slate Enrollment Service Inter Library Loan Services Moodle Lime Survey StarRez Residence Services myAcadia Online Self Service WiFi VPN Off Campus Access Co-Op Education Portal (Orbis) Informer Reporting Turnitin WiFi Residence Buildings Timetable & Exam Scheduling Services Web Systems Wifi Administrative/Academic Buildings HUB Service Portal Live Chat & Remote Support Eduroam Meal Plan Services Email Services Door Access & Lock Services Network Access Box Office Ticketing & Registration (AudienceView) Event Management Services (Legend) Cybersecurity Awareness Training Acadia Emergency Alert Services
Jan-12, 10:56am AST

Acadia University is currently experiencing a broad service outage. Technology Services is aware of the issue and consultants are investigating the cause. 

Technology Services will continue to provide regular updates. 

Jan-12, 2:49pm AST

Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.

Week of 01/05/2025

Scheduled Maintenance: Colleague Administrative System (Updated start time)

January 11, 12:00am AST
Campus Administrative Services Colleague Administrative System myAcadia Online Self Service
Jan-11, 12:00am AST

Technology Services will be performing scheduled maintenance on the Colleague Administrative System and its associated services on January 11, 12:00am AST.  The outage is necessary to perform required maintenance and is expected to last approximately 1 hour . This will replace the maintenance originally scheduled for January 11, 9:00am AST.

Jan-11, 12:45am AST

Installation is complete and systems are functional.

Student Information System Synchronization

January 07, 4:15pm AST
Campus Administrative Services Teaching and Learning Services Colleague Administrative System Moodle
Jan-7, 4:15pm AST
[In Progress]

We are currently experiencing some synchronization issues between Colleague and Moodle.

Faculty

If you are a faculty member and are missing students in Moodle that you can see in Colleague, please send an email to ltid@acadiau.ca with the full course code (e.g. AITT 1013 WI01) and the student's name and/or ID number.

Students

If you are a student who is not seeing a course for which you are registered, you should first check with your professor to see if the course has been made visible. If it has, then please send an email to moodlehelp@acadiau.ca with your name, ID number, and full course code.

 

Technical Services and LTID are working to resolve the ongoing issue. We hope to have these issues resolved in the very near future.

Thank you for your patience and understanding.
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