Security Advisory: Phishing Attempt

September 14, 4:49pm ADT
Network Access and WiFi Email Services
 
Sep-14, 4:49pm ADT

There is a widespread phishing email being sent to members of the campus community. 

The email is from an Acadia account, purportedly from the Glenys Gibson, and contains an employment offer (VIRTUAL PERSONAL ASSITANT JOB (REMOTE). 

 

There is no yellow external caution banner, as it is the result of a compromised account.  

 

For more message details, see below.

 

ACTION:

  1. If you have clicked on the link and provided any information to the request, please
    1. Reset your Acadia password, and 
    2. Report it directly to TS or call the Service Desk at 902-585-4357.
  2. Report all phishing emails to Technology Services using the Phish Alert Button or forward to phishalert@acadiau.ca.

 

Service Notice: Informational

February 03, 9:36am AST
Printing Services
 
Feb-3, 9:36am AST

Yesterday, Thursday February 2, 2023 several users experienced issues with printing.

If your unit is displaying an error or you are having issues printing, please completely turn off the power of your Konica Minolta device.

You will find the physical switch physical switch located inside the front door panel, or on the back of the smaller copiers.

Unscheduled Network Outage

January 19, 12:54pm AST
Network Access and WiFi WiFi Residence Buildings
 
Jan-19, 12:54pm AST

A brief interruption to Wi-Fi services in residence happened over noon hour.  

 
Jan-19, 6:52pm AST

Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.

Service interruption to databases on ARES

November 18, 3:03pm AST
Student Services Slate Enrollment Service
 
Nov-18, 3:03pm AST
We are currently investigating this issue.
 
Nov-18, 3:21pm AST
Normal operations have been restored to databases on the ARES cluster. We continue to investigate the underlying cause of the earlier interruption and will provide an update in the near future.
 
Nov-18, 3:21pm AST
Earlier this afternoon, at approximately 1:30pm Eastern Time, the ARES database cluster lost connectivity to its disks as a result of an intermittent network interruption in the AWS infrastructure. This resulted in databases on this cluster being unavailable while network connectivity was restored. All databases are operating within normal ranges at this time, and we are continuing to monitor the ARES cluster. Due to the ARES cluster hosting a primary configuration database for Slate, this event may have also impacted some operations with databases on other clusters. These other clusters already contain replicas of the configuration data, and we will be accelerating our scheduled plan to utilize these replicas more fully to minimize any potential for future impact.

Increased latency for databases on LUNA cluster

September 27, 1:51pm ADT
Student Services Slate Enrollment Service
 
Sep-27, 1:51pm ADT
We are investigating increased latency for databases on the LUNA cluster, which appears to be the result of increased disk latency in AWS for this particular node.
 
Sep-27, 5:10pm ADT
Earlier today, elevated latency was observed for databases on the LUNA cluster. This appears to have been the result of a temporary hardware/network issue within the AWS infrastructure that resulted in increased latency for transaction log writes to the storage infrastructure. Performance levels have been within normal ranges for the past hour, and we will continue to monitor the storage volumes. Should increased latency be observed again, we will transition the cluster to new hardware with AWS.

Informational Service Notice

April 18, 8:58am ADT
Network Access and WiFi Acadia Website Printing Services Telephone Services Student Services Campus Administrative Services Teaching and Learning Services Library Services Colleague Administrative System Catalog & Accounts Slate Enrollment Service Inter Library Loan Services Moodle (ACORN) Lime Survey StarRez Residence Services myAcadia Online Self Service VPN Off Campus Access Co-Op Education Portal (Orbis) Informer Reporting Turnitin WiFi Residence Buildings Timetable & Exam Scheduling Services Web Systems Wifi Administrative/Academic Buildings HUB Service Portal Live Chat & Remote Support Eduroam Meal Plan Services Email Services Door Access & Lock Services Box Office Ticketing & Registration (AudienceView) Event Management Services (Legend) Cybersecurity Awareness Training Acadia Emergency Alert Services
 
Apr-18, 8:58am ADT

Google Chrome has announced a high severity vulnerability, impacting Chrome web browsing for all major operating systems including Windows, Mac, Linux, and Android. An updated version of the web browsers have been released.

Please ensure that your system is running the most up-to-date version of the Google Chrome and Microsoft Edge web browsers.  For further information on updating Web Browsers see: hub.acadiau.ca



Connectivity to databases on LUNA cluster interrupted

April 12, 5:11pm ADT
Student Services Slate Enrollment Service
 
Apr-12, 5:11pm ADT
Our systems monitoring has detected that connectivity to databases on the LUNA cluster was just interrupted by a localized outage in the AWS network. We are preparing to failover to secondary infrastructure to restore connectivity for these databases.

Informational Service Notice

April 08, 9:30am ADT
Acadia Website
 
Apr-8, 9:30am ADT

The Acadia Website experience some display issues,on April 08, 9:30am AST.  The issue lasted approximately 40 minutes. We do not anticipate any additional disruption to services.

Informational Service Notice

April 08, 9:23am ADT
Acadia Website
 
Apr-8, 9:30am ADT

Technology Services is aware of an ongoing issue with some departmental websites not displaying images at April 08, 9:30am AST.  Technology Services is aware of this and working towards a solution. While most sites are displaying and working correctly please take a moment to review your site and send in a hub request if you have any missing media on your site. 

Service Notice: Email Access

February 01, 2:30pm AST
 
Feb-1, 2:30pm AST

On Tuesday February 1, 2022, Technology Services performed some updating of Microsoft licenses for students. 

The updates did not go as planned and as a result some students lost their access to their Microsoft resources, including email.  The issue was corrected as soon as it was discovered. 

 

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