Student Services
June 12, 12:05pm ADT
Student Services
Slate Enrollment Service
March 12, 11:01am ADT
Student Services
Slate Enrollment Service
Mar-12, 11:27am ADT
The failover completed successfully and services are operating within normal parameters at this time. We'll continue to monitor this cluster to ensure continued performance within normal operating parameters.
January 12, 10:56am AST
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Acadia Emergency Alert Services
Jan-12, 10:56am AST
Acadia University is currently experiencing a broad service outage. Technology Services is aware of the issue and consultants are
investigating the cause.
Technology Services
will continue to provide regular updates.
Jan-12, 2:49pm AST
Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.
February 06, 9:25am AST
Student Services
Slate Enrollment Service
Feb-6, 6:14pm AST
As of earlier this afternoon, fewer than 1% of databases had ongoing overnight jobs still executing. The remaining databases have jobs that typically take hours overnight to complete, and with the accumulation of daytime jobs and blocking processes on their databases, are continuing to run. Separately, we have adjusted the background process monitoring to better recover from a scenario in which the Redis servers become temporarily unavailable due to hardware or software updates to those nodes.
June 19, 8:00pm ADT
Network Access and WiFi
Acadia Website
Printing Services
Student Services
Campus Administrative Services
Teaching and Learning Services
Library Services
Browser Services
Colleague Administrative System
Catalog & Accounts
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Inter Library Loan Services
Moodle
Lime Survey
StarRez Residence Services
myAcadia Online Self Service
WiFi
VPN
Off Campus Access
Co-Op Education Portal (Orbis)
Informer Reporting
Turnitin
WiFi Residence Buildings
Timetable & Exam Scheduling Services
Web Systems
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Live Chat & Remote Support
Eduroam
Meal Plan Services
Email Services
Door Access & Lock Services
Network Access
Box Office Ticketing & Registration (AudienceView)
Event Management Services (Legend)
Cybersecurity Awareness Training
Acadia Emergency Alert Services
Jun-19, 8:00pm ADT
Date Correction:
Technology Services will be performing scheduled network maintenance on June 19, 8:00pm ADT. The outage is expected to last approximately 60 minutes . During this time, access to campus resources will be unavailable.
Jun-19, 11:55pm ADT
Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.
June 13, 4:38pm ADT
Student Services
Slate Enrollment Service
Jun-13, 5:57pm ADT
AWS has reported that they have resolved the incident affecting AWS Lambda services in the us-east-1 region, and we have observed normal operation for the affected components since approximately 4:37pm Eastern Time. This incident is now resolved.
May 02, 6:00pm ADT
Network Access and WiFi
Acadia Website
Printing Services
Student Services
Campus Administrative Services
Library Services
Browser Services
Colleague Administrative System
Catalog & Accounts
Slate Enrollment Service
Inter Library Loan Services
StarRez Residence Services
myAcadia Online Self Service
WiFi
VPN
Off Campus Access
Co-Op Education Portal (Orbis)
Informer Reporting
WiFi Residence Buildings
Timetable & Exam Scheduling Services
Web Systems
Wifi Administrative/Academic Buildings
HUB Service Portal
Live Chat & Remote Support
Eduroam
Meal Plan Services
Email Services
Door Access & Lock Services
Network Access
Box Office Ticketing & Registration (AudienceView)
Event Management Services (Legend)
Cybersecurity Awareness Training
Acadia Emergency Alert Services
May-2, 6:00pm ADT
Technology Services will be performing scheduled network maintenance on May 02, 6:00pm ADT. The outage is expected to last approximately 2h minutes. During this time, access to campus resources may become unavailable.
May-2, 8:15pm ADT
Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.
April 25, 6:00pm ADT
Network Access and WiFi
Acadia Website
Printing Services
Student Services
Campus Administrative Services
Teaching and Learning Services
Library Services
Browser Services
Colleague Administrative System
Catalog & Accounts
Slate Enrollment Service
Inter Library Loan Services
Moodle
Lime Survey
StarRez Residence Services
myAcadia Online Self Service
WiFi
VPN
Off Campus Access
Co-Op Education Portal (Orbis)
Informer Reporting
Turnitin
WiFi Residence Buildings
Timetable & Exam Scheduling Services
Web Systems
Wifi Administrative/Academic Buildings
HUB Service Portal
Live Chat & Remote Support
Eduroam
Meal Plan Services
Email Services
Door Access & Lock Services
Network Access
Box Office Ticketing & Registration (AudienceView)
Event Management Services (Legend)
Cybersecurity Awareness Training
Acadia Emergency Alert Services
Apr-25, 6:00pm ADT
Technology Services will be performing scheduled network maintenance on April 25, 6:00pm ADT. The outage is expected to last approximately 4h minutes. During this time, access to campus resources will be unavailable.
Apr-25, 9:43pm ADT
Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.
December 02, 11:00pm AST
Student Services
Slate Enrollment Service
Dec-2, 11:00pm AST
We will be upgrading production database servers for ARES, EROS, OPUS, and LUNA overnight on Friday into Saturday and will be performing routine system maintenance during this time as well. There will be a brief service interruption as production databases failover to standby infrastructure and then again as they fail back following the upgrade. Due to the nature of the upgrade affecting a central resource on ARES, some specific types of actions on other database clusters may also be briefly affected during the failover.
Dec-4, 1:31pm AST
Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.
November 18, 3:03pm AST
Student Services
Slate Enrollment Service
Nov-18, 3:03pm AST
We are currently investigating this issue.
Nov-18, 3:21pm AST
Normal operations have been restored to databases on the ARES cluster. We continue to investigate the underlying cause of the earlier interruption and will provide an update in the near future.
Nov-18, 3:21pm AST
Earlier this afternoon, at approximately 1:30pm Eastern Time, the ARES database cluster lost connectivity to its disks as a result of an intermittent network interruption in the AWS infrastructure. This resulted in databases on this cluster being unavailable while network connectivity was restored. All databases are operating within normal ranges at this time, and we are continuing to monitor the ARES cluster. Due to the ARES cluster hosting a primary configuration database for Slate, this event may have also impacted some operations with databases on other clusters. These other clusters already contain replicas of the configuration data, and we will be accelerating our scheduled plan to utilize these replicas more fully to minimize any potential for future impact.