Technology Services will be performing scheduled maintenance on the Colleague Administrative System and its associated services on June 12, 5:00am ADT. The outage is necessary to perform required maintenance and is expected to last approximately 2.5 hours.
Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.
Technology Services will be performing scheduled maintenance on the Acadia’s main website, department pages, research, and library sites on June 4th at 5:00am ADT.
Any changes or new posts made from 8:00am June 3rd until 6:30am on June 4th can not be saved or published.
Websites will be offline from 5:00am June 4th for approximately 2.5 hours after which changes can be made. The outage is necessary to perform required maintenance.
Thank you for your patience as we enhance our web services!
Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.
Technology Services will be performing scheduled maintenance on the Acadia’s main website, department pages, research, and library sites on May 21, 8:00am ADT.
Any changes or new posts made from 8:00am May 21st until 7:30am on May 22nd can not be saved or published.
Website will be offline from 5:00am May 22nd for approximately 2.5 hours after which changes can be made. The outage is necessary to perform required maintenance.
Thank you for your patience as we enhance our web services!
Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.
Technology Services will be performing scheduled maintenance on the Colleague Administrative System and its associated services on May 16, 5:00am ADT. The outage is necessary to perform required maintenance and is expected to last approximately 2h 30m .
Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.
Technology Services will be performing scheduled maintenance on the HUB Service Portal. The outage is expected to begin Thursday April 24, 2025 at 9:00am and will be unavailable for the remainder of the day. During this time, access to hub.acadiau.ca and live chat will be unavailable. A email update will be sent when the HUB portal returns to normal operation.
-Service Desk
Update: The HUB Service Portal has been restored. If you continue to experience ticket submission issues, please insure that you clear your Internet browser's cache and cookies as this is a known issues with a newly migrated system.
Information on clearing a browser's cache and cookies, please see the following Knowledge Base Article:
https://hub.acadiau.ca/TDClient/39/Portal/KB/ArticleDet?ID=1171
We will continue to work on the restoration of the Live Chat feature and will update the campus when that service is restored.
For further assistance please contact the Service Desk.
Technology Services will be performing scheduled maintenance on the Colleague Administrative System and its associated services on March 14, 5:00am ADT. The outage is necessary to perform required maintenance and is expected to last approximately 2h 30m .
Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.
New Email Quarantine System for Acadia Email
Dear Acadia Users,
On Wednesday March 5, 2025 at March 05, 4:00pm AST Technology Services is planning to change the email quarantine system that manages email flagged as spam, phishing, or potentially harmful. The quarantine system will be managed through Microsoft’s Defender program and no longer by Fortimail.
The notification from Microsoft Defender will allow you to review and take action on your quarantined emails such as releasing or deleting the email that has been flagged. This will be similar to what you experienced with the former Fortimail system.
How to check and manage your quarantined emails:
Click the link in your Microsoft Defender Quarantine Notification Email, or go directly to:
https://security.microsoft.com/quarantine
It is advisable to update your browser bookmarks in relation to email quarantine.
For more information, please refer to the HUB knowledgebase articles on managing email flagged in your quarantine:
If you have any questions or need further assistance, please contact the Service Desk.
Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.
Technology Services will be performing scheduled maintenance on the Acadia website and Moodle, the Learning Management System, on February 18, 6:00am AST. The outage is necessary to perform required maintenance and is expected to last approximately 1h 30m .
Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.
Technology Services will be performing scheduled maintenance on the Colleague Self-Service on February 14, 8:00pm AST. The outage is necessary to perform required maintenance and is expected to last approximately 1h .
Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.
Technology Services will be performing scheduled maintenance on the Colleague Administrative System and its associated services on January 11, 12:00am AST. The outage is necessary to perform required maintenance and is expected to last approximately 1 hour . This will replace the maintenance originally scheduled for January 11, 9:00am AST.
Installation is complete and systems are functional.