Technology Services will be performing scheduled maintenance on the HUB Service Portal. The outage is expected to begin Thursday April 24, 2025 at 9:00am and will be unavailable for the remainder of the day. During this time, access to hub.acadiau.ca and live chat will be unavailable.  A email update will be sent when the HUB portal returns to normal operation.

-Service Desk 

Update:  The HUB Service Portal has been restored. If you continue to experience ticket submission issues, please insure that you clear your Internet browser's cache and cookies as this is a known issues with a newly migrated system.

Information on clearing a browser's cache and cookies, please see the following Knowledge Base Article:
https://hub.acadiau.ca/TDClient/39/Portal/KB/ArticleDet?ID=1171

We will continue to work on the restoration of the Live Chat feature and will update the campus when that service is restored.

For further assistance please contact the Service Desk.

Acadia University is currently experiencing a broad service outage. Technology Services is aware of the issue and consultants are investigating the cause. 

Technology Services will continue to provide regular updates. 

Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.

Technology Services will be performing scheduled network maintenance on February 14, 6:00am AST. The outage is expected to last approximately 1h . During this time, access to campus resources will be unavailable.   

Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.

Technology Services will be performing scheduled maintenance on the Colleague Administrative System on August 22, 7:30am ADT.  The outage is necessary to resolve performance issues.

Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.

Date Correction:
Technology Services will be performing scheduled network maintenance on June 19, 8:00pm ADT. The outage is expected to last approximately 60 minutes . During this time, access to campus resources will be unavailable.   

Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.

Technology Services will be performing scheduled network maintenance on May 02, 6:00pm ADT. The outage is expected to last approximately 2h minutes. During this time, access to campus resources may become unavailable.   

Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.

Technology Services will be performing scheduled network maintenance on April 25, 6:00pm ADT. The outage is expected to last approximately 4h minutes. During this time, access to campus resources will be unavailable.   

Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.

Technology Services will be performing scheduled network maintenance on Tuesday,November 01, 6:00pm ADT. The outage is expected to last approximately 360 minutes.  During this period, access to campus resources will be unavailable.

Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.

Technology Services will be performing scheduled maintenance on the Acadia Website,Campus Administrative Services,Library Services,Network Access and WiFi,Student Services,Teaching and Learning Services on July 20, 6:00pm AST.  The outage is necessary to perform required maintenance and is expected to last approximately 120 minutes.

Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.

On Wednesday, May 25 2022, users experienced a brief disruption to their Colleague connection. Reconnecting fixed the issues. 

Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.