Unscheduled Outage

January 23, 11:22am AST
Browser Services
 
Jan-23, 11:22am AST
[In Progress]

The "Live Chat" feature found on the HUB service portal (hub.acadiau.ca) is currently experiencing a service outage. Technology Services is aware of the issue and consultants are investigating the issue with the vendor. 

To submit a ticket request, please visit us on the HUB service portal at hub.acadiau.ca, call us at 902.585.4357 (HELP), or Toll Free: 1.888.609.3330

-Service Desk


 

Unscheduled Outage

January 13, 9:00am AST
Campus Administrative Services myAcadia Online Self Service
 
Jan-13, 9:00am AST

The myAcadia Online Self Service is currently experiencing a service outage. Technology Services is aware of the issue and consultants are investigating the cause. 

Technology Services will continue to provide regular updates. 

 
Jan-13, 9:20am AST

Resolved.

Unscheduled Outage

January 12, 10:56am AST
Network Access and WiFi Acadia Website Printing Services Telephone Services Student Services Campus Administrative Services Teaching and Learning Services Library Services Browser Services Colleague Administrative System Catalog & Accounts Slate Enrollment Service Inter Library Loan Services Moodle Lime Survey StarRez Residence Services myAcadia Online Self Service WiFi VPN Off Campus Access Co-Op Education Portal (Orbis) Informer Reporting Turnitin WiFi Residence Buildings Timetable & Exam Scheduling Services Web Systems Wifi Administrative/Academic Buildings HUB Service Portal Live Chat & Remote Support Eduroam Meal Plan Services Email Services Door Access & Lock Services Network Access Box Office Ticketing & Registration (AudienceView) Event Management Services (Legend) Cybersecurity Awareness Training Acadia Emergency Alert Services
 
Jan-12, 10:56am AST

Acadia University is currently experiencing a broad service outage. Technology Services is aware of the issue and consultants are investigating the cause. 

Technology Services will continue to provide regular updates. 

 
Jan-12, 2:49pm AST

Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.

Student Information System Synchronization

January 07, 4:15pm AST
Campus Administrative Services Teaching and Learning Services Colleague Administrative System Moodle
 
Jan-7, 4:15pm AST
[In Progress]

We are currently experiencing some synchronization issues between Colleague and Moodle.

Faculty

If you are a faculty member and are missing students in Moodle that you can see in Colleague, please send an email to ltid@acadiau.ca with the full course code (e.g. AITT 1013 WI01) and the student's name and/or ID number.

Students

If you are a student who is not seeing a course for which you are registered, you should first check with your professor to see if the course has been made visible. If it has, then please send an email to moodlehelp@acadiau.ca with your name, ID number, and full course code.

 

Technical Services and LTID are working to resolve the ongoing issue. We hope to have these issues resolved in the very near future.

Thank you for your patience and understanding.

Unscheduled Network Outage

December 10, 7:10am AST
Network Access and WiFi WiFi VPN WiFi Residence Buildings Wifi Administrative/Academic Buildings Eduroam Email Services Network Access
 
Dec-10, 7:10am AST

The primary campus internet connection is currently down and all Internet services are running off of a backup circuit.

The unexpected outage is affecting access to multiple network resources, from both on and off campus.

Technology Services is aware of the issue and is working with upstream providers to resolve it.  Regular updates will be provided.  

 
Dec-11, 8:40am AST

Please note our main fiber optic internet uplink service has been restored. If you continue to experience issues, please contact the Service Desk.

Unscheduled Outage

November 14, 8:30am AST
Teaching and Learning Services Moodle Lime Survey
 
Nov-14, 8:30am AST

The Moodle , Lime Survey is currently experiencing a service outage after an update to your Chrome browser. The updated browser is preventing secure connections to various service(s) such as Acorn and Lime Survey.

Technology Services is aware of the issue and consultants are investigating the cause. If you are affected after a browser update, it is recommended to use an alternate browser such as Firefox until service(s) are restored.

Technology Services will continue to provide regular updates as they become available.

 
Nov-14, 12:01pm AST

Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.

Service Notice: Informational

June 25, 6:00am ADT
Network Access and WiFi WiFi VPN WiFi Residence Buildings Wifi Administrative/Academic Buildings Eduroam Email Services Network Access
 
Jun-25, 6:00am ADT

Due to the scheduled campus power outage, users on the south side of campus may experience interruptions to Acadia's internet resources. 

 
Jun-25, 12:01pm ADT

Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.

Service Performance

June 06, 3:26pm ADT
Campus Administrative Services Colleague Administrative System
 
Jun-6, 3:26pm ADT

The Colleague Administrative System is currently experiencing degraded services. Technology Services is aware of the issue and consultants are investigating the cause. 

Technology Services will continue to provide regular updates. 

Thank you for your patience.

 
Jun-10, 11:15am ADT

Issues with response time in Colleague are still occurring. Technical Services is working on it in consultation with external support. 

Technology Services will continue to provide regular updates. 

Thank you for your patience.


 
Jun-10, 4:13pm ADT

The performance issues have been addressed, no further occurrences have been noted.

We appreciate your patience.


Informer 5 Reporting

May 28, 11:53am ADT
Campus Administrative Services Informer Reporting
 
May-28, 11:53am ADT

Please be aware that Informer 5 reporting may contain inaccurate data. Technical Services is aware of the issue and it is expected to be resolved by tomorrow morning.

Thank you for you patience. 

 
May-29, 9:28am ADT

Please note that services have been restored. If you continue to experience issues, please contact the Service Desk.

Unscheduled Outage

May 28, 8:00am ADT
Campus Administrative Services Informer Reporting
 
May-28, 8:00am ADT

The Informer Reporting is currently experiencing service degradation. Some data will not be accurate. Technology Services is aware of the issue and are working to resolve. 

Technology Services will continue to provide regular updates. 

 
May-31, 7:00am ADT

Informer Reporting have been resolved. 

Thank you for your patience. 

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