Service Performance

Incident

January 17, 4:11pm AST

Service Performance

Status: Closed

Start: November 08, 11:00am AST

End: January 17, 4:11pm AST

Duration: 70 days 5 hours 11 minutes

Affected Components:

Library Services Web Systems

Update

November 08, 11:00am AST

Open Journal Systems (https://ojs.acadiau.ca) is currently experiencing degraded performance when searching for users as a "Journal Manager"--queries which would normally complete in less than 15 seconds may take as long as 5 minutes.

This subpar performance is a known issue with the software vendor. The Library Systems team is investigating potential solutions.

Resolved

January 17, 4:11pm AST

Search performance in OJS has been improved; however, it is still sluggish at times. It is anticipated that an upcoming version of the software will fully resolve the issue. In the meantime, please have patience while using journal management and editorial components of OJS.